Return, Exchange, Cancellation & Shipping Policy
We don’t offer refunds. Exchanges accepted within 7 days for unused items. Enjoy free shipping Australia-wide on orders over AU$100 (AU$12 flat rate under AU$100).
At Beauticity by Lisa, we take great pride in the quality of our products and services. Please read our policy carefully before making a purchase.
Products
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We do not offer refunds for any products purchased.
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We only accept exchanges for eligible products within 7 days from the date of purchase.
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To qualify for an exchange:
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Items must be unused, unopened, and in their original packaging.
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A valid proof of purchase (receipt or order confirmation) must be provided.
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Customers are responsible for all shipping costs, including:
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The cost of sending the original item back to us, and
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The cost of shipping the replacement item to the customer.
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Once the returned product has been received and inspected, we will arrange for the exchange to be processed.
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Services
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All services provided by Beauticity by Lisa are non-refundable, regardless of the reason.
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Please ensure you are confident in your service selection before booking or making payment.
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Cancellations
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Service bookings may be cancelled or rescheduled with at least 24 hours’ notice.
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Cancellations made less than 24 hours before the appointment may result in a cancellation fee or forfeiture of the booking deposit.
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Product orders cannot be cancelled once they have been processed or shipped.
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Shipping Policy
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We offer FREE standard shipping within Australia for all orders over AU$100.
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For orders under AU$100, a flat shipping fee of AU$12 applies.
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All orders are processed within 2–3 business days, and shipping times may vary depending on location.
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Tracking information will be provided once your order has been dispatched.
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Contact Us
If you have any questions about this policy or need assistance with an exchange, please contact us at:
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📞 0432 168 669
